Terms & Conditions

1. About us and these terms

Home Service Network is a website that helps homeowners make enquiries to independent home-service professionals. Before launch, the legal entity operating Home Service Network, its registered address and, where applicable, company number must be inserted here.

These terms apply whenever you access, browse or use our website. Our Privacy Policy also applies and explains how we process personal data.

2. Changes to the website and terms

We may update these terms or change, suspend or withdraw any part of the website from time to time. The website is made available free of charge and we do not guarantee that it will always be available, uninterrupted, secure or error-free. Please check this page periodically for updates.

3. Using our website

You must use the website lawfully and responsibly. You are responsible for ensuring that anyone using the website through your internet connection is aware of and complies with these terms. You must provide information that is accurate, current and not misleading when submitting an enquiry.

4. Enquiries and introductions

When you submit an enquiry, you ask us to review the information you provide and to identify independent professionals who may be relevant to your stated service and location. We may share the information needed to assess your job and contact you, as explained in our Privacy Policy.

Submitting an enquiry does not guarantee that you will be contacted, receive a quote, be matched with a professional or have work completed. We may decline to process an enquiry where it is incomplete, appears inaccurate or is suspected to be fraudulent or abusive.

5. Independent professionals and quotes

Home Service Network is an introduction service. We do not employ, manage or supervise the independent professionals who may contact you. Any quote, scope of work, appointment, payment or agreement is made directly between you and the relevant professional.

You are responsible for carrying out your own checks before appointing a professional, including confirming their suitability, qualifications, insurance, pricing, references and the terms of any work. We do not endorse, guarantee or warrant any professional or their services.

6. Website information

Content on this website is provided for general information only. It is not professional, technical, financial, legal or safety advice, and should not be relied upon as such. Although we aim to keep the website accurate, we do not promise that its content will be complete, current or free from errors.

7. Intellectual property

We or our licensors own the intellectual property rights in the website and its content, including the branding, text, design, images and software. You may view or print pages for your personal, non-commercial use. You must not reproduce, distribute, modify, commercially exploit or use our content separately from the website without our written permission.

8. Prohibited use

You must not use the website:

• In breach of applicable law or for any unlawful, fraudulent or harmful purpose.
• To submit false enquiries, unsolicited marketing, harmful material or content that infringes another person's rights.
• To introduce viruses, malware or other technologically harmful material, or attempt to gain unauthorised access to the website, its servers or connected systems.
• To copy, scrape, resell, interfere with or disrupt any part of the website without our permission.

9. Suspension and security

We may take reasonable action where we believe these terms have been breached, including restricting access, removing material, cancelling an enquiry, reporting conduct to relevant authorities or taking legal action. You are responsible for configuring your devices and software to access the website safely and should use your own virus protection.

10. Limitation of liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, we are not liable for losses arising from your use of, or inability to use, the website; reliance on website content; or any act, omission, work, quote, payment or agreement involving an independent professional. We are not liable for indirect or consequential loss, loss of profit, business interruption or loss of opportunity.

11. Third-party links and linking to us

Links to third-party sites are provided for information only. We do not control or endorse their content and are not responsible for any loss arising from your use of them. You may link to our homepage fairly and lawfully, provided you do not suggest an association, approval or endorsement by us where none exists. We may withdraw linking permission at any time.

12. Governing law and contact

These terms and any dispute arising from them are governed by the law of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.

For questions about these terms, contact homeservicenetworks@gmail.com.