Privacy Policy

1. Who we are

Home Service Network is a lead-generation service that helps homeowners make enquiries to relevant independent professionals. We are the controller of the personal data we collect through this website.

Before this website goes live, the business's legal name, registered address and, where applicable, company number must be added here. For privacy enquiries, contact homeservicenetworks@gmail.com.

2. Personal data we collect

We collect information you provide directly when you submit an enquiry or contact us. This may include:

• Your first and last name, email address and telephone number.
• Your postcode, locality and the details of the home service you require, including service type, job description, budget and preferred timing.
• The content of messages, feedback or other communications you send to us.

We may also collect limited technical and usage information, such as IP address, device and browser information, pages viewed, referral source and interactions with the website. We collect this through server logs and, where enabled, cookies or similar technologies.

3. How we use your data

We use your personal data to:

• Receive, review, administer and respond to your service enquiry.
• Identify independent professionals who may be relevant to your stated project and location.
• Share your enquiry details with selected independent professionals so they can contact you about the work.
• Operate, secure, improve and troubleshoot our website and service.
• Maintain business records, prevent fraud or misuse, and meet legal obligations.
• Send marketing communications only where permitted by law and, where required, with your consent.

4. Lawful bases for processing

Under UK data protection law, we process personal data only where we have a lawful basis. Depending on the activity, this will usually be our legitimate interests in operating the enquiry service and improving it, taking steps at your request before entering into a contract, compliance with a legal obligation, or your consent. You may withdraw consent at any time; this will not affect processing that was lawful before withdrawal.

5. Sharing your information

The central purpose of Home Service Network is to help homeowners reach suitable independent professionals. When you submit an enquiry, we may share the contact details, postcode and job information needed for a relevant professional to assess the opportunity and contact you.

We may also share data with carefully selected service providers that support our website and business operations, such as hosting, email, analytics, security and data-storage providers. They may only use your data on our instructions, except where they act as an independent controller.

We may disclose information where required by law, to establish or defend legal claims, to protect people or property, or in connection with a business sale, merger or restructuring.

6. Cookies and similar technologies

Cookies are small text files stored on your device. We may use strictly necessary cookies to make the website work and, where you give the appropriate choice, analytics or advertising cookies to understand use of the website and improve relevant content.

You can manage cookies through your browser settings. Blocking strictly necessary cookies may affect how the website works. Before non-essential cookies or analytics tools are enabled in production, we will provide any consent controls required by law.

7. International transfers

Some of our suppliers may process data outside the UK. Where this happens, we will use appropriate safeguards required by UK data protection law, such as an adequacy decision or approved contractual clauses, unless an exemption applies.

8. How long we keep your data

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including handling your enquiry, maintaining records, resolving disputes and meeting legal obligations. A documented retention schedule must be agreed before launch and should state the retention periods for enquiries, contact messages, security logs and marketing records.

9. Security

We use reasonable technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability, and to object to processing based on legitimate interests or direct marketing. You may also withdraw consent where we rely on it.

To exercise a right, email homeservicenetworks@gmail.com. We may need information to verify your identity. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.

11. Third-party websites

Our website may link to third-party websites. Those websites have their own privacy notices and we are not responsible for their privacy practices. Please read their policies before providing personal data.

12. Changes to this policy

We may update this policy from time to time. The latest version will be published on this page with its updated date.